Refunds

The first payment on a paid plan, monthly or annual, is refunded in full if you ask within 14 days of paying it. You do not need to give a reason. The workspace goes back to the free plan and keeps everything in it.

Renewals are not refunded, and neither is part of a period. Cancel any time under Settings, Plan and billing, and the plan runs to the end of the period already paid for. Nothing is deleted when a plan ends.

In South Africa, where we bill you in rand through Paystack, write to info@underbridges.co.za from the address on the account, and we refund the card you paid with.

Everywhere else, our order process is conducted by our online reseller Paddle.com, which is the merchant of record for those orders. Use the link on your Paddle receipt, or ask at paddle.net, and Paddle handles the refund. You can also write to us and we will arrange it.

A refund usually reaches the card within five to ten working days, depending on your bank.

Nothing here takes away a right you have by law, including a consumer's right to withdraw from a purchase where that applies. The terms of use say how billing works.